U kno, I 've only had one Not Great experience w/GIBSON USA, and never w/CUSTOM SHoppe Axe....or an ES model. GIBSON USA has always honoured my warrantty......and I've only returned one guitar (same model twice), and the retailer replaced it again w/different model....Too bad to as the 2nd time I sent the badboy back it was due to a different defect that was actually easily correctable BUT my Luthier Buddy just did not know that...and I could not see it either...a 2019 SG Standard w/3 '57 Classic Pickup's W/Sideways Vibrola model and I wish I'd kept the 2nd one, A TONE MONSTER, DANG !! That axe 'RANG'...oh well, the Maestro I got instead, is Bad to the Bone.... so it all worked out.Over the decades, two other warranty episodes were honoured by GIBSON w/no hassles what-so-ever...IMO, GIBSON stands up for that warrantty they provide. I could not say for sure but having worked in machine shops and setting up Gun-Drill templates etc The bridge problem on the guitar in question here with 1/4" off bridge post sounds like something got in between the body of the guitar and the stop the guitar was suppossed to butt up against right before it got drilled, operator(if there is one) probably did not even see it...so a misplaced hole got drilled and there ya go.